Shipping Policy

Many L-SITE products are handmade, personalized, engraved, or foil-stamped to order. Delivery time includes both the time needed to prepare your order and the time it spends in transit.

Please review this policy before placing your order.

U.S. Shipping

Standard delivery within the United States usually takes approximately 2–5 business days after production is complete.

Most U.S. orders are shipped through USPS. Another carrier may be used when it is more suitable for the size, weight, destination, or type of order.

We currently do not offer rush processing or expedited shipping.

International Shipping

We currently ship to the following countries and regions:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Netherlands
  • New Zealand
  • Norway
  • South Korea
  • Sweden
  • Switzerland
  • United Kingdom

International delivery times vary depending on the destination, carrier, customs processing, and local delivery service.

Canadian orders may be shipped through FedEx. A valid telephone number may be required for shipping documents and carrier delivery.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country. These charges are not included in the product or shipping price unless clearly stated at checkout.

Customs processing may delay delivery, and L-SITE cannot control or guarantee customs clearance times.

Where Orders Ship From

U.S. orders are shipped from our locations in New Jersey or Minnesota, depending on the product. If an order contains products made at different locations, the items may arrive in separate packages.

International orders are shipped from our production studio in Ukraine.

Processing Time

Most orders are prepared within 7–10 business days unless a different processing time is shown on the product page.

Processing time includes creating your personalization, sending a digital mockup when applicable, making the product, completing a quality check, and preparing it for shipment.

Custom, bulk, and unusually large orders may require additional time. The estimated production schedule for these orders will be discussed individually.

Business days are Monday through Friday, excluding holidays.

Personalization Approval

Personalized orders may require approval of a digital mockup before production.

Please approve the mockup or request changes within 24 hours of receiving it. If we do not receive a response within that time, the mockup will be considered approved, and the product will be made as shown.

The processing time may be extended if changes are requested or if additional information is needed.

Shipping Rates

Available shipping rates are calculated and displayed at checkout based on the destination, package size, weight, and selected delivery service.

Shipping charges are non-refundable once an order has been shipped.

Tracking Information

Tracking information will be sent to the email address provided at checkout after the order has been shipped.

Tracking may take some time to update after the shipping label is created. A shipping notification means that the package has been prepared for the carrier, but it may not have been scanned yet.

Delivery Estimates

All delivery dates shown on our website, during checkout, or in tracking information are estimates and are not guaranteed.

Carrier delays may occur because of weather, holidays, high shipping volume, customs processing, local service disruptions, incorrect addresses, or other circumstances outside our control.

If your order is needed for a wedding, event, client delivery, or another specific date, please place the order as early as possible. We cannot guarantee arrival by a particular date.

Shipping Addresses

Please carefully review your shipping address before submitting your order.

Contact us as soon as possible if you need to make a correction. An address can only be changed before the package has been shipped.

L-SITE is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery, or refusal by the recipient, the customer will be responsible for the cost of reshipping it.

Delayed or Lost Packages

If your package appears to be delayed or lost, please contact us with your order number and tracking information.

We may need to allow the carrier time to complete its investigation before a replacement, refund, or other resolution can be considered.

Once a package has been transferred to the carrier, delivery timing is outside our direct control. However, we will assist with available tracking information and carrier claims when appropriate.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please check with:

  • Members of your household
  • Neighbors
  • Building management or front desk
  • Mailrooms and parcel lockers
  • Your local post office or carrier

L-SITE is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided with the order.

Damaged Packages

Please contact us within five days of delivery if your order arrives damaged.

Include:

  • Your order number
  • A description of the damage
  • Clear photos of the product
  • Photos of the shipping box and packaging
  • A photo of the shipping label

Please keep the damaged product and all packaging until the issue has been reviewed. This information may be required to submit a claim with the shipping carrier.

Each case will be reviewed individually, and an appropriate solution will be offered when the damage is confirmed.

Questions About Shipping

For questions about processing time, tracking, shipping options, or international delivery, please contact us through our contact form and include your order number when available.